Pilot operation of RPA robot

To address issues such as data silos and manual duplication, and to achieve data integration and efficient automation, RPA robots were first introduced in 22 business scenarios across the Operation Management Department, Financial Technology Department, and Management Information Department, achieving significant results

Combining AI technology to pioneer intelligent RPA applications

The RPA department of ICBC Asia has further expanded, covering 11 departments and one overseas business center, encompassing five major business types: report preparation, reconciliation processing, document entry, document transmission, and compliance risk monitoring. The average business efficiency has increased by 70%.

RPA robots have begun to take shape, with "technology replacing human labor"

The application has been further expanded, serving a total of 13 departments, with nearly a hundred automated business scenarios launched. The automated business volume has exceeded 1 million business operations, freeing up over 30 manpower, achieving the construction goal of "replacing manpower with technology".

Find problems, solve problems

Pilot application of process mining technology in the operation management headquarters to build the ability to discover and evaluate process issues and automation opportunities from a global perspective, with the goal of achieving a super-automated platform capable of 'discovery, evaluation, construction, operation, and management'.

Adhering to the concept of "New Direction for Business Operations", ICBC Asia has continuously deepened the application of RPA+AI scenarios in operational management and customer-facing terminal services, covering 8 types of operational roles and achieving an average efficiency improvement of over 70%. At the same time, it has supplemented the discovery and evaluation processes in hyperautomation, conducted intelligent analysis and optimization of the "Outward Remittance" and "Branch Card Application" business processes, and won the "Smart Craftsman" award for outstanding cases.