Pilot operation of RPA robot

To address issues such as centralized processing of PICC business, repetitive manual operations, and susceptibility to errors, RPA applications have been piloted in the headquarters and multiple branches in Tianjin, Hebei, Chongqing, and Anhui, covering scenarios such as finance, claims processing, and general office work.

Operational training, large-scale application

RPA is scaled up to address the pain points of more business personnel. Organize scaled RPA training courses to enable business personnel to solve their own pain points and improve office efficiency through training, thereby expanding the scope of RPA application.

Overall coordination and collaborative promotion are conducted, covering 31 branches and 9 business lines through promotion, with over 260+ online processes

Fully promote the "digital employee" concept, leveraging robotic process automation (RPA) technology to enhance the quality and efficiency of insurance services, and extend RPA process automation to multiple areas such as customer service, claims processing, asset management, and finance.

Deeply integrate AI technology, explore the application of large model integration, vigorously promote the application of digital employees in a systematic, large-scale, and standardized manner, effectively enhance operational efficiency and human performance, and facilitate the automation and digital transformation of company operations.